1. Service levels

3dp Orthotics offers laboratories two levels of service. The levels differ in how much of the manufacturing is completed by 3dp Orthotics and how much is completed in your own facility.

2. Materials

The materials above apply to 3D-printed components only, supplied on Design + Print orders. Top covers and other finishing materials are supplied and applied by the lab. Under Design Only, material selection and manufacture are the responsibility of the lab.

3. Pricing

3.1 How pricing is applied

• All pricing is quoted per pair and stated in Canadian dollars (CAD).
• A single orthotic (one device only) is charged at the same rate as a pair.
• Prices exclude shipping. Invoices show order pricing only; shipping is added on the statement.
• Prices cover only the items listed in this document. Any charge not stated here is the customer’s responsibility.
• Extensions and paddings can be ordered on their own only where 3dp Orthotics holds the design for that patient’s shell. We cannot produce extensions or paddings to fit a shell we have not designed.
• No GST or HST is currently charged on anything in this price list.
• Prices are subject to change on thirty (30) days’ written notice.

3.2 Design + Print

Shell material is set by the device: Full Body, Soft and Diabetic devices are 95A TPU throughout; all other devices, including Impact Active, use a PA 12-CF10 shell.

Components are shipped unassembled. Top covers and any other finishing materials are supplied by the lab. Where shells and extensions or paddings are ordered together, one design fee applies. Components ordered separately are designed separately, and each order carries its own design fee.

3.3 Design Only

Design files are supplied as .STL. Manufacture from the files, including printer or machine set-up, is the responsibility of the lab. The outcome of any print or machining performed on lab equipment is not warranted.

Slicing and print preparation is the lab standard: it is already chosen on every Design Only order, sliced for the Creality K1 Max, and can be turned off on the order form. For any other machine, contact 3dp Orthotics before ordering.

3.4 Custom samples

A custom sample is a demonstration item, not a patient device. It is ordered on the order form with Order Type: Custom Sample, made to the specification submitted, and charged at TBD of the price of the same components as an original. Options and add-ons are charged at their regular price. Custom samples are one side only: a single device, left or right, so bilateral design does not apply. One foot scan is required with the order, and one only: a custom sample is a single device. Custom samples are not covered by warranty. The lab may order 5 custom samples a month, counted across the lab and all of its clinicians together and starting again on the 1st. Message 3dp if you need more.

3.5 Options and additional charges

Bilateral design

Every order is assessed before design begins. The two scans are compared, and where they match within tolerance the device is designed once and mirrored, which is the correct approach for a matched pair. Where the scans differ significantly, each side is designed independently. This assessment is made on every order, and bilateral design is applied automatically, at no charge, whenever the scans call for it.

Bilateral design can also be requested by the lab on the order form, whatever the scans show. Lab-requested bilateral design carries the charge shown above, which partially offsets the additional design time.

3.6 Displays

Displays are sold outright, at TBD off the list price. Each comes with 5 labels: Active, Functional, Dress, Impact Active, Full Body. A custom label replaces one with your own wording, exactly as typed: Long up to 16 characters or Short up to 7, including spaces, at the list price, as many as you like. Your clinicians are shown the list price on their dashboards and order displays through you. Displays and custom labels are not covered by warranty.

4. Charges and shipping

4.1 Priority production

Priority moves an order to the front of the production queue. It does not change how the order is made. 3dp Orthotics does not offer rush orders. Current turnaround is posted on the dashboard; priority is a commitment to produce the order as quickly as we can, not a guaranteed delivery date. Priority is charged per pair, per order.

4.2 International orders

Customers outside Canada are responsible for all duties, tariffs, import and sales taxes, customs and brokerage fees, currency conversion costs, and any other charge arising from the import of an order. These charges are levied by the destination country and its carriers, are outside the control of 3dp Orthotics, and are not included in any price stated in this document.

4.3 Shipping

Design + Print orders are shipped to the lab, never directly to a patient. Shipping is charged on every Design + Print shipment and is not included in the device prices. The amount is shown when you order, before you pay.

We ship worldwide.

Design Only orders are delivered as files and carry no shipping charge.

Within Canada

Within Canada, shipping is charged on every Design + Print shipment, whatever its size, including a shipment of warranty replacement pairs.

Outside Canada

Outside Canada, shipping, duties, tariffs, taxes, customs and brokerage fees and any other charge arising from the shipment are payable on every order, whatever its size. See 4.2.

5. Warranty

3dp Orthotics warrants its work against manufacturing defect under normal use. A defect is covered where it materially affects the function of the orthotic or the efficacy of the orthotic therapy. Cosmetic marks, discolouration and ordinary wear are not defects. Warranty replacement is supplied at no charge; shipping is not covered and is added on the statement at the applicable shipping rate.

5.1 Coverage periods

Soft components are the extensions and paddings 3dp Orthotics supplies. The design file period applies to omissions or incomplete elements in the files supplied; the design itself is generated from the submitted scan and prescription.

5.2 What is covered

• Where a covered defect arises within the applicable period under normal use, 3dp Orthotics will replace what it supplied, printed components or design files, to exactly the same specifications as the original.
• The warranty period of a warranty replacement runs from the shipping date of the original order, not from the date the replacement is shipped. A warranty replacement does not restart the warranty.
• The defective orthotic must be retrieved from the patient and disposed of. Do not return a defective orthotic to 3dp Orthotics unless we specifically request it.

5.3 What is not covered

• Shipping. Freight, handling and duties on warranty replacements are added on the statement at applicable shipping rates.
• Normal wear of shells, extensions and paddings within the expected service life of the material.
• Damage caused by misuse, abuse, neglect, excessive heat, chemical exposure or use outside footwear appropriate to the device.
• Damage, delamination or degradation resulting from submersion in, or sustained exposure to, water or any other liquid. The devices are not designed for immersion or for prolonged wet conditions.
• Components altered, ground, heated or otherwise modified by any party other than 3dp Orthotics, beyond the assembly and finishing set out in section 1.
• Changes in patient presentation, weight, activity, growth or clinical condition, or a change in prescription. These are not warranty matters; a changed device is ordered as a new order.
• Fit and comfort concerns arising from prescription choices, footwear selection, dispensing, or assembly and finishing performed by the lab, rather than from our manufacture. These are not warranty matters; a changed device is ordered as a new order.
• Print outcome. Design files are supplied for manufacture by the lab. Printer or machine condition, calibration, material and settings are outside our control, and the result of a print or machining performed on lab equipment is not warranted.
• Clinical outcome. 3dp Orthotics warrants that a device is manufactured to the specification submitted. It does not warrant the result of the orthotic therapy, which depends on prescription, dispensing and patient factors outside our control.

5.4 Warranty by service level

6. Ordering and payment

• Orders are placed through the 3dp Orthotics lab dashboard.
• Accounts are opened for orthotic laboratories on approval. A business or incorporation number, a GST number and a signed attestation that devices are made on the prescription of registered practitioners are required.
• Every order is made on the prescription of a registered practitioner. The prescribing practitioner’s name and registration number are entered on each order, and placing the order confirms that the device is made on that prescription.
• Refill and Replace are not offered on lab accounts. A repeat or changed device is ordered as a new order at the prices in section 3; warranty replacements are covered by section 5.
• Invoices cover order pricing only. Shipping is added on the statement.
• Payment is made against the statement total, which is due upon receipt.
• Orders are placed on hold until payment is received.
• Priority production is available on request and is charged per pair, per order. See 4.1.
• Quoted prices, discounts and program terms apply to the named account and are not transferable.